PLEASE ALSO VISIT OUR “COVID-19” SECTION!!
Frequently Asked Questions (FAQ)
Where do you ship to?
We ship worldwide.
What are your hours of operations?
Features are done daily.
For physical items (clothing): We are available Monday-Friday, 9 AM EST to 6 PM EST. Send us an email to Customer Service email@example.com
What is your processing time?
24-48 business hours (this means time to ship); if your order is flagged for high risk, it may be longer. Saturday & Sunday are not business days.
Examples: If ordered on Monday, the latest shipping day can be the following Wednesday.*
If ordered on Thursday, the latest shipping day can be the following Monday.*
*Shipping times can delay if we have a sudden experience of high volume orders. Expect delays during holiday seasons, please read the banner at the top of the home page to see current shipping times (most accurate.)
How long is shipping?
IF YOU NEED A FASTER SHIPPING OPTION, PLEASE CONTACT US BEFORE ORDERING SO WE CAN REVIEW THE BEST OPTION FOR YOU.
Once shipped, it takes;
Canada to Canada: 1-5 business days via Canada Post.
Canada to USA (via Canada Post/USPS): 4-10 business days.
Everywhere else: 7-30 business days.
Canada to USA via UPS
3-7 business days
Who do you ship with?
Primarily Canada Post and USPS, occasionally, we ship with UPS.
ALL SALES ARE FINAL. ENSURE YOU SELECT THE CORRECT COLOR, SIZE etc. BEFORE CHECKING OUT. WE DO NOT OFFER CHANGES OR CANCELLATIONS OR REFUNDS.
I have a question about where my package is...
Once a package is shipped, you will receive a tracking number. Once your order is shipped, you must contact the shipping carrier about any questions about where your package is, as we (shopfbk) can only see what's on the tracking number, if you want more detail - You must contact the shipping carrier (i.e. Canada Post, USPS, etc)
My package was lost/stolen, what do I do?
Please contact shipping carrier to locate package; if they need any information from us, we will be happy to provide it!
If you have a GENERAL question about your order, please provide order number and send an email to firstname.lastname@example.org.
**Please be advised we are not responsible for lost or stolen packages. **
Keep in mind, shipping may take a bit longer during pandemics and holiday seasons everywhere.
USPS Customer Service:
Phone no. 1(800) 522-9085
Canada Post Customer Service:
Phone no. 1 (866) 607-6301
UPS Customer Service:
Phone no. 1 (800) 742-5877